Casa Liivia
Return and Refund Policy

Effective Date: 24-May-2024

Introduction

At Casa Liivia, we are committed to providing our customers with the best experience when it comes our home decor products. To ensure this, we have put in place a Return and Refund that adheres to all Indian laws and regulations. This policy outlines the circumstances under which returns and refunds are accepted, as well as the steps required to initiate a return

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Eligibility for Returns and Refunds

 We understand that sometimes things don't go as planned That's why we offer returns and refunds for specific items under the following conditions:

 Defective Products: If the product received is defective.

 Incorrect Orders: If the product received is not what was ordered.

Please note that other types of returns or refunds may not be available. For more information, please contact our customer support team.

Conditions for Returns and Refunds

To request a return and refund, customers must follow these guidelines: Contact Casa Liivia customer care within 2 days of receiving the order, provide a detailed description of the issue, and include photographic evidence of the defective or incorrect product. The product must be unused, in its original packaging, and in the same condition as when received.

Process for Returns and Refunds

1. Contact Customer Care:

   • Email: [info.casaliivia@gmail.com]

   • Phone: [+91-8003569447]

   • Address: SKR arcade 6th B Cross Rd, Ward Number 85, Dodda Nekkundi Extension, Chinnapanna Halli, Bengaluru, Karnataka 560037

2. Assessment:

   • Our customer care team will review the reported issue and may ask for more information or evidence if needed.

3. Return Authorization:

   • Instructions on how to return the product will be provided only for authorized returns. Any returns made without authorization will not be accepted.

4. Refund Processing:

   • After we receive and examine the returned item, we will inform the customer whether the refund has been approved or denied. If it is approved, the refund will be initiated and credited back to the original payment method within a specific timeframe.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Custom or personalized products

• Gift cards

• Items purchased on final sale or clearance

Order Cancellations

• Please note that once the shipment has started, orders cannot be canceled. We kindly advise our customers to carefully review their orders before finalizing the purchase.

Legal Compliance

Our Return and Refund Policy adheres to all relevant laws and regulations in India, ensuring that our practices are fair and transparent. In event of any disputes Indian laws will apply, and the courts of Bengaluru will have exclusive jurisdiction.

Contact Us

For any questions or concerns regarding this Return and Refund Policy, please contact us:

• Email: [info.casaliivia@gmail.com]

• Phone: [+91-8003569447]